Shipping & Pick Up

Shipping your order

After your order has been placed, please allow 1-3 business days for your order to be packed and sent (business days do not include weekends or public holidays). If we are experiencing any major delays in getting orders ready or sent, you will be notified by email. 

Orders are sent using Pass the Parcel (powered by Post Haste). Once your order has been collected you will receive a tracking number via email, and updates can be managed through the tracking link in the email. 

Delivery addresses cannot be changed once your order has been packed and labelled for courier collection. 

New Zealand Shipping

Shipping rates are set at $9.00.

Any delivery to a Rural/Non-urban address will be charged at the rural delivery rate of $12.00

Local delivery is $7.00 and is available within the Napier/Hastings/Havelock North areas. Please note if you choose this option, your order may either be shipped or delivered by hand. 

Please ensure you choose the correct delivery rate, as orders with the incorrect delivery rate will not be processed until the correct payment has been made. 

By default, orders are sent without the requirement for a signature upon delivery. If you would like your package to require a signature upon delivery, please make a note in the order notes at checkout.

Due to courier constraints, we cannot ship to:

• post office (P.O) boxes or private bags

• Hauraki Gulf islands (including Waiheke Island)

• Stewart Island

• Chatham Island

Shipping overseas

Currently, orders can only be shipped within New Zealand. 

If you are outside of New Zealand and wish to make a purchase: thank you so much for your support, and apologies for any inconvenience. 

Adding to or changing your order

As long as your order has not been packed or shipped, we are happy to help you with any additions or changes -  just email [email protected]